• Refund Policy

    At Dream Draw Perfumes & Cosmetics Trading , we are committed to providing you with high-quality products and exceptional customer service. Please review our refund policy below to understand how we handle refunds and returns:

  • Refunds

    • Refunds will be issued in the following circumstances:

      • If the product received is damaged or not up to the expected quality standards.

      • If the product is not delivered to you, after 3 consecutive written follow-ups with our customer support team.

  • Refund Process

    • Refunds may take up to 21 days from the date the refund is approved.

    • Refunds will be done only through the Original Mode of Payment.

  • Exceptions

    • Refunds will not be processed solely due to a change of mind on the customer's part.

  • How to Request a Refund

    If you believe you are eligible for a refund based on the criteria mentioned above, please follow these steps:

    • Contact our customer support team within 2 days of receiving the product.

    • Provide details of the issue, including order number, product details, and reason for the refund request.

    • Our customer support team will review your request and provide further instructions on how to proceed.

    If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with every aspect of your shopping experience at Dream Draw Perfumes & Cosmetics Trading L.L.C.

    Thank you for choosing Dream Draw Perfumes & Cosmetics Trading L.L.C for your shopping needs.

  • Order Cancellation Policy

    • No Cancellation: Once an order is placed with Dream Dream Draw Perfumes & Cosmetics Trading L.L.C, it cannot be cancelled. Please ensure you have carefully reviewed your selection before finalizing your purchase.

  • Exchange Policy

    • Damaged Product Exchange: Exchanges are only permissible if the product received is damaged.

    • Quality Check: All exchange requests are subject to a thorough quality check upon return. Dream Draw Perfumes & Cosmetics Trading L.L.C reserves the right to deny an exchange if the damage is deemed to be caused by the customer or if the product does not meet our exchange criteria.

    • Process: To initiate an exchange, please contact our customer support team within 2 working days of receiving your order. You will be provided with instructions on how to return the damaged item.

  • Shipment Policy

    • Address and Availability Confirmation: Following the placement of your order, our delivery team will contact you to confirm your physical address and to coordinate a delivery time that aligns with your availability.

    • Delivery Scheduling: We strive to deliver your order promptly and efficiently. The delivery timeframe will be communicated to you during the address and availability confirmation process.

    • Delivery Attempts: Our delivery team will make a maximum of three (3) delivery attempts.

    • Return to Warehouse: If all three delivery attempts are unsuccessful, the order will be returned to our warehouse.

    • Rescheduling Delivery: To reschedule delivery after a failed delivery, you must contact Dream Draw Perfumes & Cosmetics Trading customer support directly to arrange a new delivery time and location. Additional delivery charges may apply.