Delivery & Shipping Policy

At Dreamdravv.com, we are dedicated to bringing the finest perfumes and cosmetics to your doorstep, wherever you are. We collaborate with reputable shipping carriers to ensure your order arrives securely and efficiently.

1. Shipping Destinations

We offer shipping to:

  • Within the United Arab Emirates (UAE): All Emirates.
  • International Destinations: We ship to a growing list of international countries. Please check if your country is available for shipping during the checkout process. Note that certain perfume or cosmetic ingredients may be restricted in specific countries, and it is the customer's responsibility to verify local import regulations before placing an international order.

2. Order Processing Time

  • Standard Orders (Domestic & International): All orders placed on dreamdravv.com are typically processed within 1-3 business days (excluding Fridays, Saturdays, and UAE public holidays). This processing time involves thorough order verification, quality checks for your products, and secure packaging to prevent damage during transit.
  • High Demand Periods: During peak seasons (e.g., Eid, Black Friday, holiday sales), promotional events, or public holidays, order processing times may be slightly extended due to increased volume. We appreciate your patience and will always strive to dispatch your order as quickly as possible.

3. Estimated Delivery Times

Once your order has been processed and dispatched, the estimated delivery times are as follows:

  • Within the United Arab Emirates (UAE):
    • Major Cities (e.g., Dubai, Abu Dhabi, Sharjah): 2-4 business days
    • Other Emirates & Remote Areas: 3-7 business days
  • International Shipments:
    • International delivery times can vary significantly depending on the destination country, local customs clearance procedures, and the efficiency of local postal services.
    • International orders can take up to 45 days to deliver depending on the destination. While we aim for faster delivery, please be aware of this extended possibility for international orders.
    • You will receive a tracking number, which will allow you to monitor the progress of your shipment. Please note that tracking updates for international orders may be less frequent once the package leaves the UAE and enters the destination country's postal system.

4. Shipping Charges

Shipping charges are calculated based on your order value, weight, dimensions, and delivery location.

  • Within UAE:
    • A standard shipping fee will be applied to all orders below the free shipping threshold.
    • We offer FREE standard shipping on all orders exceeding the threshold within the UAE.
  • International Shipping:
    • International shipping costs will be calculated at checkout based on your specific order and delivery address.
    • Customs Duties, Taxes, and Fees: Please be aware that for international shipments, the customer is responsible for any applicable import duties, customs taxes, and administrative fees levied by the destination country.

5. Delivery Process

  • Courier Notification: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number.
  • Delivery Attempts: Our courier partners typically attempt delivery multiple times.
  • Recipient Availability: Please ensure someone is available at the delivery address to receive and sign for the package.
  • Address Accuracy: It is the customer's sole responsibility to provide accurate and complete delivery address details.

6. Tracking Your Order

You can easily track the status of your order using the tracking number provided in your shipping confirmation email.

7. Damaged, Defective, or Lost Shipments

  • Damaged Upon Arrival: If your package appears visibly damaged upon arrival, please do not accept it from the courier.
  • Lost Shipments: In the rare event that your order is lost in transit, please contact our Customer Service team.

8. Order Changes or Cancellations

  • Before Dispatch: If you need to change your delivery address or cancel your order, please contact us immediately.
  • After Dispatch: Once an order has been dispatched, we are unable to make changes to the delivery address or cancel the order.

9. International Restrictions and Customs Considerations for Perfumes & Cosmetics

  • Flammable Goods: Many perfumes contain alcohol and are classified as flammable goods.
  • Ingredient Restrictions: Some countries have strict regulations on certain cosmetic ingredients.
  • Customs Clearance: International orders are subject to customs clearance procedures in the destination country.

10. Contact Us

For any questions or concerns regarding your delivery or shipping, please do not hesitate to contact our Customer Service team:

  • Email: support@dreamdravv.com
  • Operating Hours: Sunday to Thursday, 9:00 AM - 6:00 PM GST

Thank you for choosing Dreamdravv.com. We look forward to delivering your beauty essentials globally!